Delivery Methods
Online orders placed before 5 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 5 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a Hellolights.com staff member will contact you with details about your delay. Hellolights.com ships within United States, Alaska, and Hawaii via FedEx Ground (Home Delivery). We also offer 2Day or Overnight service via FedEx Express. Hellolights.com does not ship to Guam, Puerto Rico, APO or FPO addresses. Please note that FedEx will not deliver to P.O. Boxes, and Hellolights.com will not ship to hotels.

FedEx Ground (Home Delivery) Time-in-Transit Map:

For Saturday Delivery:
If you so choose, you may have your package arrive on a Saturday. Please call us at 1-888-405-1817 to request a Saturday delivery, otherwise shipments arrive on weekdays. FedEx will not deliver on Holidays.

For Back-order Items:
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.

For Refusing Packages:
If the shipment is refused or marked “returned to shipper” by FedEx, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.

For Leaving Packages without Signature:
FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local FedEx office to file a signature waiver for all packages delivered to your home.