1. We Know What We're Doing. We are hobbyists too. We understand the importance of matching the correct lighting with your needs. Our knowledgeable staff can walk you through the entire process of purchasing a lighting system to perfectly fit your system.
2. We Keep You Informed. From selection, to the shipment of your order, we will be there to keep you informed. If for any reason there is an exception with your order we will call or e-mail you immediately to go over it with you. We guarantee your satisfaction.
3. You Get It Fast. Because we stock 99% of the items on our website we are able to deliver your items faster. If your order is placed before 2:00pm PST M-F it will ship out that same day.
4. We Realize You Have a Life. We've worked hard to make your shopping experience with Hellolights go quickly and easily. You can call to talk to a live person, email or live chat. We are open Monday through Friday from 7:00am to 5:00pm PST. We are here to help if you have questions.
5. Free Shipping on Metal Halide lamps. If you order metal halide lamps from us there is no shipping charge.
6. Low Price Guarantee. We will match any advertised price and because we are so sure we even give you 30 days from date of your purchase to find a lower price. If you do find a lower price, we will offer you a store credit for the difference.
7. No Hassle Returns. If for any reason you are unsatisfied with your order, you can return it within 30 days of your purchase. No questions asked.
8. Unbeatable Promotions. We are known to run incredible promotions which are sent to customers who have signed up for our mailing list. No retailer in the hobby can match our promotions. Just sign up for our mailing list and see for yourself.
9. We Have a Huge Selection. We pride ourselves as being the leading DIY lighting website in the hobby. If you need it, chances are we have it and if by chance we don't, we will get it for you.
10. Safe Shopping. Shopping on our site is safe and secure. Our information verification process is second to none. All credit card information is encrypted with 128 bit technology and communicated using Secure Socket Layer (SSL) to insure the security of your information. Additionally, every order is physically reviewed for security red flags before processing.
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